Get in touch
Do you have a problem with your order? or do you want some information about our products?
Please first check our FAQ section below, if that doesn't help, please fill the form below with your request, and we will get back to you as quickly as possible.
Or you can reach out to us at info@pidecoration.com
Contact us
FAQs
Please check your inbox for emails from the shipping company to receive updates about your order.
We package our products individually and the delivery company then sends the order out separately rather than packaging the entire order together. So if you’ve ordered multiple items, they may arrive one by one.
The reflection in the corners is used to provide a glass effect for the product photos only. The real products do not contain any reflections.
First off, your order is guaranteed by both us and the logistics companies we partner with.
-Glass Wall Art:We need 1-3 days to create your order + 3-5 days for shipment.
-Wall Mirrors:We need 1-3 days to create your order + 3-5 days for shipment.
-Wooden Wall Art:Our wooden wall art pieces are entirely handmade, resulting in a slightly longer processing time. We need 5-10 days to create your order and another 3-5 days for shipment.
You will receive your printings exactly what we advertise on every product page. However, we can change the position of the hanging mechanism to apply your request. By doing so, you will hang your product in whichever way you are willing to hang it. Please contact us with your request.
For the best results, please upload a large, high-quality image with a minimum of 2400 H x1600 W pixels.
If your image file doesn't meet the requirements, please write to us at onur@pixeldecoration.com
Yes, you can! Our products are designed for both indoor and outdoor use. We use the finest quality UV paints, protecting your art against fading from the sun or any other light source.
We source our 4mm tempered glass from Europe’s largest glass producer, backed by 100 years of experience.
Additionally, our inks come from one of the finest ink brands in the UK.
And to print the pieces, we use a Durst® machine from Germany, which is known as the highest quality UV printing machine on the market.
We print directly on the glass itself. Because we don’t use foil paper or any other materials, which are produced using easier and cheaper techniques, our glass printing wall art has a much longer lifespan.
Yes,All of tempered glass wall art comes with steel hanger on it.Just grap a nail and enjoy your glass wall art.
You can customize it as you wish.
You can send us your photo via e-mail (Please send high quality image for the best result)
I can make the product to be translucent (light comes through). If you want translucent please let me know.It will be enough to write translucent in the message.Otherwise,all design on listing image come standard. The product in the image is opaque. It is sunlight-proof. But, if you install a light (external light source) behind the glass on the wall, the light comes through
ex. Translucent
With our special printing technique, pictures are printed directly behind the glass. It is easy to clean at any time without removing it from the wall.
Their anti-scratch surface makes them extra durable, and the modern UV printing techniques make sure that the paint stays there for ages
We provide tracking for every order. Tracking will be available once your product is shipped.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact uswith:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge
Yes, all of our tempered glass products are free shipping. We work with FedEx, UPS and DHL.